Questions people actually ask

A licensed Queensland motor dealer reviews every car personally — Christian looks at the photos, the condition, the kays and the details you give us, and decides what he's prepared to pay based on hundreds of private purchases. There's no algorithm generating a number and no fixed formula we can quote you in advance. Every car's different, and every offer is a genuine, individual assessment.

Honestly — no, not the garage itself. It's an automated service that asks you the questions a buyer needs answered and collects your photos in a guided way. But the number that comes back to you is never generated by that system. Every offer is made by a licensed dealer who has actually looked at your car.

No. It's there because a lot of people find it a faster, more pleasant way to give us the details than a plain form. If you'd rather just text us the rego, the kays and some photos, that works exactly the same way and gets the same review.

Yes, any time before you've accepted and settlement has happened. An offer isn't a contract — it's just a number for you to consider. Once you've accepted, been paid, and handed the car over, the sale is final in the ordinary way any car sale is.

Then say so, or simply don't reply. There's no pressure to accept and no follow-up campaign chasing you for an answer.

Often, yes. A car doesn't need a current roadworthy or registration for us to look at it — that's normal for a car being sold. Damage isn't automatically a dealbreaker either; it just factors into the review. What matters is that you tell us about it upfront, including anything relevant to its history.

You need to tell us. Declaring a previous write-off is a legal requirement when selling a vehicle, not an optional extra. It doesn't automatically rule your car out, but it does need to be part of what we're told and what gets reviewed.

South East Queensland — Brisbane and the surrounding region. If you're further out, get in touch and ask; it may still be workable.

It happens sometimes. If we can't make an offer, we'll tell you plainly rather than leave you waiting on a reply that never comes.

Tell us as soon as you get in touch. If you accept an offer, we contact your financier to confirm the exact payout figure, arrange for that amount to be paid directly to them at settlement, and pay you any balance remaining.

It's a real situation and we'd rather be upfront about it than pretend it away. If the payout figure from your financier is higher than what we can offer, you'd need to cover the difference to clear the loan and complete the sale. We'll walk you through the exact numbers before you decide anything.

Your rego papers or registration certificate, photo ID, and — if it applies — your finance payout details. We handle the actual transfer paperwork using the correct Queensland statutory forms.

By direct bank transfer, arranged as part of settlement alongside the paperwork.

Yes. Once you've accepted an offer and the paperwork and payment are sorted, we collect the car from you. You don't need to drive it anywhere or meet anyone at a car park.

They're used to review your car and, if you sell to us, to complete the transfer paperwork and pass the vehicle on to the dealer we sell it to. We strip location data from photos on upload. Full detail is in our privacy policy.

Only if you don't opt out, and you can always reply STOP to any text to be removed. We're not in the business of pestering people who've just sold a car.